Frequently Asked Gold Selling Questions

The live 'spot' price of 1g of 9ct gold is currently £34.75. Be wary of any dealer who only quotes the spot price, as this will not be the rate you are offered. Today, 5th October 2025, Gold Traders is paying £31.67 per gram for 9ct gold.

No, we do not buy alluvial gold dust.

Important: If you're involved in any sort of 'deal' that involves the import of gold dust into the UK, and you're attempting to find a bullion dealer / refinery to process the material, please be aware you are likely being scammed.

Do not, under any circumstances send any money, no matter how convincing the deal may seem. 

We believe so. We offer clear and transparent pricing, with no ambiguous Terms or Conditions. We regularly monitor our metal prices and adjust our scrap gold and rates accordingly. 

Incidentally, if you find another company paying a higher rate than us, please let us know - we'll aim to beat it, whilst also matching their Ts & Cs.

If possible, please send your scrap gold in a padded / 'Jiffy' envelope, preferably inside a small plastic bag. If you use a normal envelope (not recommended), wrap your item(s) in kitchen roll and tape securely. Please also ensure the seams of the envelope are securely taped.

You should always send your scrap gold by Royal Mail Special Delivery. Gold-Traders cannot be held responsible for items lost or damaged in transit.

In the majority of cases, claims are processed on the day we receive them. If you elect to be paid by bank transfer or PayPal, your money will be in your account by the end of the day. This assumes we have received relevant authorisation, should it be required.

If the price drops by more than 10%, or if you've opted for a formal valuation, we must seek your permission before issuing payment. You are perfectly at liberty to decline the valuation, in which case we'll return your items at our cost.

We always pay you the best price available. If the price goes up, we'll pay you the higher price.

The prices you see quoted are the rates we're paying our customers right now. As the gold price fluctuates on a daily basis, we'll confirm the exact value of your items once we've received them.

• Scrap gold prices
• Scrap silver prices
• Scrap platinum prices
• Scrap palladium prices

If you're view our rates during our working hours, Monday to Friday, the rates you see quoted will be the rates we pay you if you visit one of our precious metal counters and transact face-to-face.

Please understand that we only pay for the precious metal content and must therefore remove any stones from their mounts. If you would like the stones returned to you, please state this on your claim form.

If you have rings or jewellery set with diamonds that are individually over one-third of a carat in size, your item may be worth more as an intrinsic item. We're in the unique position to be partnered with RWB Auctions, located opposite us in Royal Wootton Bassett. If you'd like a separate valuation for auction, we'd be happy to facilitate this for you.

Yes you can. Simply notify us within 24 hours of payment notification and return our payment within 3 days and we'll return your item(s) fully insured at no charge.

As an internationally traded commodity, the market rate for precious metals changes minute by minute. To be transparent, we publish the live market metal prices so that you can compare our rates with the live price.

If you scroll back up this page, you'll see the rates we pay.

You will probably come across other dealers who quote their 'scrap' prices at surprisingly similar rates to the live metal price. Be very wary of sending your items to a dealer who only quotes the live price. Please remember the dealer is looking to make a profit, and they will have their overheads to cover. You will never receive the live metal price for scrap gold, silver, platinum or palladium from any dealer.

If you read their small print very carefully, you'll likely discover that the 'price' they quote online isn't a genuine indication of what you're likely to receive. These dealers can offer you between 40% - 60% of the actual value of your items.

We offer a wide selection of payment options.

• Direct (BACS) bank transfer
• Cheque
• Cash
• PayPal

Direct (BACS) bank transfer
Your payment is transferred straight into your bank account on the day we receive your items. Most UK banks now operate under the 'Faster Payments System', meaning that funds reach customer accounts the same day payment is issued. BACS payments are processed free-of-charge.

Cheque payments
Issued on the day we receive your unwanted items (Monday to Friday), all cheque payments are sent via Royal Mail first class post. To cover our bank and admin fees we charge a nominal £2.00 for the issue of cheques.

Cash Payments
For security, we send cash using Royal Mail Special Delivery. To cover postage and handling fees, we charge £6.50, plus £0.30 for each £100. Cash payments are limited to a maximum of £2,500.

PayPal payments:
Depending on the size of payment and type of PayPal account you have, PayPal may deduct a transaction fee from the payment we send you. Gold-Traders (UK) is not responsible for such charges. If this happens, you are welcome to cancel the payment transfer and ask us to send a cheque instead.

If your home scales aren't accurate enough, don't worry. Once you've completed our claim form and sent us your scrap gold, we'll weigh it (on Trading Standards approved scales) and let you know what it's worth. You can then decide if you wish to sell it, or have us return it at no charge.

If you want to value the items yourself and don't have accurate scales, we would suggest using the scales at your Post Office. Put your items in a plain envelope (for discretion) and have a second, identical envelope with you. Weigh the two envelopes separately and subtract the weight of the empty envelope from the weight of the envelope containing your items.

We pay exactly the same rates, whether an item carries a British hallmark or not. Our testing methods allow us to very accutately determine the composition of all items. So, for example, if we receive an unhallmarked piece of 18ct gold, providing it contains 75% gold, that's what we pay out on. If, following our testing an item turns out to be of a lower purity, our prices are adjusted accordingly.

No problem. Simply complete our claim form with as much information as possible. Once we receive your gold scrap, we'll test it and let you know what it's worth.

We've made the process of selling your unwanted jewellery as quick and straightforward as possible. We've summarised the steps below:

1. Complete our simple claim form. You'll need to give us your basic contact details and tell us what your payment preference is. If you know the weight and purity of your items and you include those details, the printed version of your paperwork will include a valuation estimate based on the rates we're currently paying.
2. Once your claim form has been submitted, you'll be asked to print a copy for signing. If you don't have access to a printer, you can hand write the detail onto a sheet of paper.
3. Follow our guidelines regarding postage and packaging. Royal Mail Special Delivery is very safe and secure. You're package will be guaranteed to be delivered on the next working day and we deal with everything on the day of receipt, Monday to Friday.

First of all, don't just take our word on the service we provide. Take a look at the independent 3rd party rating and survey company FreeIndex to track our customer satisfaction levels. 

Gold-Traders (UK) is a UK company, registered with Companies House (registration number 6521732).

In 2022, Gold Traders became the first precious metals company in the UK to attain Trading Standards accreditation through their national Buy With Confidence scheme.

We must stress the importance of using Royal Mail special delivery when sending your gold, and to use a good quality, padded 'Jiffy' style envelope. Not only is it trackable, but your property is also insured against loss or damage whilst in transit. We always inspect packages before accepting them. If the packaging is damaged, we will refuse to sign for the delivery and contact you straight away. Unfortunately, we must do this to cover ourselves and also to allow you to make a claim against the Post Office.

• All packages are handled under the supervision of CCTV surveillance.
• Prior to opening a package, it is identified from the unique code printed on the shipping label.
• The complete unopened package is weighed. Its weight is recorded on the envelope.
• The package is opened under camera supervision.
• We check-off the items against the claim form and weigh them straight away.

The above procedures are followed to protect all parties in the transaction. Should a discrepancy ever arise, we can then refer back to our CCTV footage.

However, should the thought of posting your valuables is a step too far, or you live within easy travelling distance to us, we now offer a trade counter which you can visit.